Faq

1- Use Your Fingernails to Remove the Silicone Skin: The easiest way to take this layer off would be to use your fingernails. Place a fingernail under the silicon skin and slide it around to separate it from the main plastic shell. Then, use your fingers to gently lift the top or bottom part of the skin to pull it off completely.

2- Use a Butter Knife to Open the Hard Case: To remove it, you will need something to pry open the case, and a butter knife or letter opener is the ideal tool for this job. To do this, slip the tip of the knife or letter opener just under the top left connector, and then lift it away carefully using your chosen tool for leverage. Do the same for the other connectors, and then pull the case apart.

- Clean your hands and make sure that the device is stable and clean. Clean the phone screen with the microfiber cloth. We do recommend using an alcohol wipe or any LCD cleaners to wipe down the screen before the installation to pick up any dust particles.

- Adjust the position of the film before the installation on the device. The film is made slightly smaller than the actual screen size for easier application.

- You may choose to take off the "Front" tab first or you may choose to take it off after the installation (Anti-Fingerprint protectors will not have a front tab). But the most important tab is the "Back" or the Adhesive Side Tab. Separate about half of the release film layer and start applying the film on to the device.

- Remove the rest of the release film layer as you install. Slightly sweep through the surface of the film with the provided squeegee to avoid air bubbles.

We currently do not have separate frames available for purchase at this time and our developers have not confirmed any new plans to do so as well.

But if you are having defective issues with your case / frame, we will be happy to assist you in our warranty program.

Generally, we suggest our customers to clean our cases with mild soap and warm water, and thenair-dry or dry lightly with a paper towel. Most stains can be removed using this method. We suggest you to always be cautious when cleaning your case or other products.

Customer Support Hours:
Monday - Friday: 8:00am - 5:00pm PST
Saturday - Sunday: Closed
USPS Holidays: Closed
*Please note: Orders placed on weekends and holidays will start processing the next business/working day.
We are closed on weekends and holidays as observed by the United States Postal Service.

The payment options that we accept are:

- Credit Cards (Visa, Mastercard, Discover, and American Express)

- Debit Cards

- PayPal

At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.

If you set up an account with us, you are able to view and track the status of your order! Just log into your account and on your dashboard go to "ACCOUNT". You will get a full history of your orders since the account has been active. You can also find the shipping status and tracking number.

If you are unable to access this information, please feel free to contact us via support@WALLDSGN.com! One of our friendly and helpful Customer Service Agents will be more than happy to assist you.

We're sorry to hear that you'll be cancelling your order with us!

If your order has not shipped yet, we will be happy to assist you in cancelling your order. Simply contact us through the link below with your order number!

https://WALLDSGN.desk.com/customer/portal/emails/new

If you have received a shipping confirmation email, we are unable to cancel your order for you at this time.

Do not worry! You will be covered under our 30 days Money Back Guarantee. You are more than welcome to return the package to us for a full product refund. When the package arrives, please either reject the package, or mark the UNOPENED package as "RETURN TO SENDER" and it will return it back to the local post office. The package will get back to us though it may take some additional time.

If you have any further questions, please do not hesitate to contact us at support@walldsgn.com

We will accept returns within 30 days of the original purchase only if the product was purchased directly from WallDsgN Products.

UPS

UPS Mail Innovations inducts your mail piece into the U.S. Postal Service within 48 hours of processing. The U.S. Postal Service will then deliver the mail piece within 3 to 5 days, on average. (Total shipping period can be about 5-7 business days.)

USPS

First Class Mail: Usually takes 3-8 business days

Priority Mail: Usually takes 2-3 business days

Express Mail: Usually delivered by the next day from the day the shipment had been made.

FedEX

FedEx Ground Home Delivery®: Delivery within 1 to 5 business days. Delivers on Saturdays at no extra charge.

FedEx Express Saver®: Delivery is in 3 business days by 4:30 p.m. in PST to most areas (by 7 p.m. to residences). Available throughout all states except Alaska and Hawaii. No delivery on Saturday.

FedEx Standard Overnight ®: When you need it there next business day in the afternoon. Delivery is by 3 p.m. to most areas and by 4:30 p.m. in PST to some rural areas, throughout all 50 states (Hawaii service is outbound only). No delivery on Saturday.

Please note: 

Timely delivery is subject to the Terms of Service of the courier.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements.

While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company, USPS and FedEx®. We agree to the terms and conditions of USPS and FedEX®.

Order Process

Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends and USPS holidays, and we are unable to ship out packages on these days.

Orders will ship out once ALL items can be fulfilled within the purchase. Split-shipping is currently not available.

Orders that are placed on weekends or holidays will be considered a next business day order. (Example: If order is placed on Saturday, it will be considered a Monday order.)

Order Cut-Off Time: 10:00 AM PST - Any order made after 10:00 AM PST will be considered a next business day order (Example: If an order is placed on Monday @ 1:00 PM, it will be considered a Tuesday order)

*Please Note: Special promotions, sales, and pre-order / back-ordered items may have different shipping terms and conditions.

At this time, we do not ship internationally. If you have any further questions about our Shipping Policy, please contact customerservice@walldsgn.com.

Shipping costs differ by the carrier, method, and weight of the package.

You can find an estimate of the shipping and handling:

Enter the desired items into your cart. Click on “My Cart” on the tabs located at the upper right of the site. You will see the Estimated Shipping and Tax. Enter your basic shipping information to receive your quote and estimated total.

1-Year Limited Warranty

WallSkin Design offers 1-year limited manufacturer warranty on all of its products against defect in manufacturing, material, and/or workmanship under normal use. If a defect arises and a valid claim is received by WallSkin within the warranty period, WallSkin will either repair the product using new parts, or simply replace the product with a brand new one. Proof of purchase (which can be your Amazon emailed receipt) or packaging slip is required for warranty validation and reimbursement. Please note that you are responsible for any costs associated with shipping your product.

Warranty Exclusions 

This warranty does not, under any circumstances, cover defects resulting from improper or unreasonable use or maintenance; failure to follow instructions, accident (including without limitation collision, fire and the spillage of food or liquid), neglect, abuse, unusual stress, improper repair and storage, and damages caused by the equipment with which the product is used.

We sincerely apologize for sending the wrong item!

We do our best to get all the orders right the first time, and our goal is to ensure the highest satisfaction to all our customers! There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day, but you do not have to worry! We are here to help, and our customer representatives will be more than happy to help.

What you need to do:

Send us a photo of the wrong item that you received to our customer service or email to: support@walldsgn.com

In your Subject Line, include: "Wrong Item Received"

We will send the correct item out as soon as we can!

If you would like a refund instead, simply return all the wrong items or the entire order back to us for a full refund! All items have to be returned for the full refund desired. For orders with multiple items, if you decide to keep some items and return the rest, partial refunds will be credited back to your account.